Support Tickets
Streamline your customer support workflow!
Easily manage and track support requests, ensuring that questions are efficiently addressed and effectively resolved.
Manage your business like a pro with SIM Software, the All-In-One Business Software that empowers collaboration with your team, and streamlines interaction with your clients.
Replaces...
Efficient Support Inquiry Management
A DEDICATED CUSTOMER SUPPORT CHANNEL WITHIN YOUR OWN BRANDED CLIENT PORTAL. MANAGE INQUIRIES FROM START TO FINISH, GIVING YOUR TEAM THE TOOLS THEY NEED TO RESOLVE ISSUES QUICKLY AND PROFESSIONALLY, ALL WHILE KEEPING YOUR CLIENTS HAPPY.
- Effectively track & manage support inquiries from initiation through resolution.
- Give your staff the advanced tools needed to effectively and efficiently manage their workloads.
- Provide a dedicated Customer Support Channel right inside your own branded Client Portal.
- Deliver a simple, professional, and effective customer experience with each interaction.
Customization with Inboxes & Tags
CREATE CUSTOM CATEGORIES, PRIORITIZE ISSUES, AND LEVERAGE POWERFUL SEARCH TO HANDLE REQUESTS EFFICIENTLY. THIS TRANSLATES TO FASTER RESOLUTIONS AND HAPPIER CLIENTS, ALL WITHIN A SYSTEM THAT SEAMLESSLY INTEGRATES WITH YOUR EXISTING SIM SOFTWARE WORKFLOW.
- Create custom inboxes, priorities, & tags to help organize your support workflow.
- Powerful filtering & search lets you easily segment and identify specific scenarios.
- Tailor the feature to your business requirements for increased efficiency.
- Elevate customer satisfaction with organized ticket handling.
Streamlined Ticket Creation and Communication
CONFIGURE A DEDICATED EMAIL FOR INQUIRIES THAT AUTOMATICALLY CREATES TICKETS, OR CAPTURE VITAL DETAILS THROUGH CUSTOM FORMS, ENSURING YOUR TEAM HAS EVERYTHING THEY NEED TO RESOLVE ISSUES QUICKLY AND EFFICIENTLY.
- Configure custom support email addresses that can automatically create tickets.
- Set default priority and inbox for new tickets, or let your clients/customers do that via a support form.
- Your customers can respond to your answers by simply replying to the email notifications.
- Utilize custom support forms to capture vital issue resolution details.
Permissions and Control
DEFINE WHO CAN VIEW, RESPOND TO, OR REASSIGN TICKETS, ENSURING STREAMLINED WORKFLOWS. PLUS, AUTOMATE REPLIES, SIGNATURES, AND BCC FOR ADDED EFFICIENCY. SET DEFAULT TICKET STATUSES AND PRIORITIES TO KEEP YOUR TEAM ON THE SAME PAGE AND RESOLVING ISSUES FASTER.
- Intuitive permission settings give you granular control to authorize staff or team access.
- Define exactly which members of your staff can view, respond to, or re-assign support tickets.
- Configure auto-replies, default signatures, and auto-BCC for efficient communication.
- Set default initial ticket status and priority to streamline ticket handling and responses.
Really like how it is highly customizable and has a ton of options! It has an ongoing team developing it, which means the features keep expanding and it stays current.
- Chris K.
Consolidate Your Processes & Save BIG On Software Costs
SIM Software is the ultimate All-In-One Business Software multi-tool, perfect for small to medium sized businesses seeking to streamline and automate their systems & processes. Essential business tools are elegantly consolidated into a single pre-integrated and inter-automated platform. Say goodbye to expensive & inefficient jumbles of "One-Trick Pony" software.
Automated CRM
Onboarding
Client Portal
Your Branding
Digital Marketing
Appointment Scheduling
Digital Dynamic Proposals
Billing + Packages
Contracts & eSignature
Project & Task Management
Payments & Subscriptions
File Exchange
Learning Management
Support Tickets
Interactive Community
Secure Messaging
For more information on SIM Software click on the 'Book Now' link to book a demo on the software. Or to start your free trial, click on the link to start your 30-day free trial now.